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Frequently Asked Questions
 

Do I need to call my insurance agent first?
No, we work with insurance companies across the United States and our professional staff can help you with submitting your claim.

 

Will my insurance rates go up if I file a glass claim?
In most cases no, a cracked windshield doesn't reflect on your driving record and glass breakage is covered under the comprehensive portion of your policy, so you can replace your windshield with little concern of a rate increase.

 

How long does it take to replace my windshield?
There are many new and different vehicle designs today, but the replacement of your windshield normally won't take longer then a couple of hours. You can easily wait in one of our comfortable waiting areas or at your home or office if you decide to have us come mobile to your location.

 

Will the new windshield be of the same quality as my present one?
All automotive glass sold in the United States must meet certain quality and safety standards before it can be used in your automobile. Together with these standards, our company has a strict quality control program to ensure the best products are used in your vehicle.

 

Will my new windshield leak?
Most definitely not. Improved technology in glass adhesives coupled with a strong technical training program will ensure you of the best quality workmanship available today in our industry. This is also backed by our warranty against leaks and workmanship defects for as long as you own or lease your vehicle.

 

Is it better to repair or replace my windshield when it has a small chip?
The repair process was designed as a way of saving the cost of replacement and is a good alternative to replacement when the chip is not in your line of vision. Many insurance companies will waive your deductible meaning there is no cost to you when this process is performed.

 

How soon can I drive my car after the windshield is replaced?
The windshield is an integral part of your vehicles safety system and the adhesive must be allowed to cure properly before being driven. We use specially formulated urethane adhesives designed specifically for this purpose, allowing you to drive your vehicle safely after just one hour.

 

How long will I have to wait for an appointment?
We have one of the largest inventories in the United States. In most cases we can take care of your vehicle that same day or the very next day.

 

How can I be sure the work will be done to my satisfaction?
We have been in business since 1946 and have built our business on referrals from customers just like you. Our people are professionally trained on the latest glass installation techniques and provide the very best in customer service. Ask people you know that may have done business with us in the past, we feel confident that you will hear good things about our service.

 
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©2006 IGD Industries, Inc.
NAGS® vehicle information is provided under
license from National Auto Glass Specifications.